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Accurate as of May 19th 2024

Call Center Software comparison made easy

1
Software Advice Call Center Software
5.00

Top6 Score

Software Advice Call Center Software

Provides expert reviews and comparisons of top call center software options.

Offers personalized guidance from industry experts during the software selection process.

Features user testimonials and detailed case studies to inform decision-making.

Assists with price negotiations and recommendations for software based on business size and requirements.

Helps streamline the implementation process with resources and support.

2
Five9
4.90

Top6 Score

Five9

Delivers powerful automation and integration capabilities with leading CRM systems.

Offers comprehensive analytics and real-time reporting features.

Supports multichannel communications, including voice, video, chat, and social media.

Includes AI-powered tools to enhance customer interactions and agent productivity.

Designed for ease of use with minimal downtime during setup.

3
Talkdesk
4.80

Top6 Score

Talkdesk

Provides an intuitive, cloud-native platform that simplifies user experience.

Features AI and automation to streamline call routing and customer support.

Offers real-time and historical data analytics for improved decision-making.

Supports integration with a wide range of business applications and services.

Delivers exceptional reliability and security, maintaining high operational standards.

4
CallTools
4.70

Top6 Score

CallTools

Specializes in predictive dialing to maximize agent efficiency and minimize idle time.

Includes CRM integration to help manage leads and customer interactions seamlessly.

Offers customizable reporting tools to track performance and campaign results.

Provides a scalable solution that grows with business needs.

Features an easy-to-use interface that facilitates quick training and deployment.

5
Nextiva Contact Center
4.60

Top6 Score

Nextiva Contact Center

Combines voice, email, and chat functionalities in a single platform.

Offers powerful analytics tools to monitor and enhance customer service.

Provides advanced call management features like call routing and IVR systems.

Delivers a highly reliable service with excellent uptime and customer support.

Supports seamless integration with Nextiva's business VoIP and other software solutions.

6
Zendesk Suite
4.50

Top6 Score

Zendesk Suite

Offers an all-in-one platform for managing phone, chat, email, and social media interactions.

Features robust analytics and reporting capabilities to track agent performance and customer satisfaction.

Includes automation and AI tools to enhance efficiency and response times.

Supports extensive customization to meet specific workflow requirements.

Ensures easy integration with existing business systems and data migration.