Top6 Score
Best for efficient, guided selection of helpdesk software.
Software Advice
Best for efficient, guided selection of helpdesk software.
Tailors helpdesk software search with personalized, expert recommendations.
Conducts swift consultations to accurately identify unique helpdesk needs.
Delivers a curated list of software options promptly, enabling quick decisions.
Offers access to 293 helpdesk products, catering to a broad range of business requirements.
Utilizes experienced advisors to ensure effective, insight-driven software selection.
Top6 Score
Top6 Score
Market-leading software that welcomes companies of all sizes
Freshdesk
Market-leading software that welcomes companies of all sizes
Generate responses in a standard format
Intelligent automation can help you accomplish more in less time
Transfer of forum discussions to support tickets
Customer support metrics and feedback reports
Development and modification of portals
Top6 Score
Top6 Score
A reliable software developer used by over 150,000 businesses worldwide
Salesforce
A reliable software developer used by over 150,000 businesses worldwide
Database with an easy-to-navigate interface
Web-based intelligent self-service applications
Multi-channel customer service support is available
Database of information that is simple to navigate
Reliable Salesforce mobile app
Top6 Score
Top6 Score
Comprises almost 5,000 employees in six locations worldwide
Zoho Help Desks
Comprises almost 5,000 employees in six locations worldwide
Helping programs for social interaction
Information and Analysis
Collaborative effort throughout the whole organization
Basics of a Help Desk
Access to a Knowledge Base and Discussion Boards
Top6 Score
Top6 Score
Easy setup procedure
InvGate
Easy setup procedure
Ticket creation with changeable values
Ability to include others in a ticket discussion and observer group
Tasks can be easily transferred, and problems may be escalated
Validity and ownership of tickets are tracked effectively
The process of approving and confirming is quite fast
Top6 Score
Top6 Score
A whole suite of scalable support software that can expand with your company
Zendesk Help Desks
A whole suite of scalable support software that can expand with your company
Ticketing systems that are both adaptable and fully automated
Provides an open application programming interface for easy internal use
Web-based portal that can be quickly rebranded and directed toward the customer
Integrated community discussion boards and knowledge base
Built-in applications for iOS and Android provide portability
Top6 Score
