Generate responses in a standard format

Intelligent automation can help you accomplish more in less time

Transfer of forum discussions to support tickets

Customer support metrics and feedback reports

Development and modification of portals

Database with an easy-to-navigate interface

Web-based intelligent self-service applications

Multi-channel customer service support is available

Database of information that is simple to navigate

Reliable Salesforce mobile app

Helping programs for social interaction

Information and Analysis

Collaborative effort throughout the whole organization

Basics of a Help Desk

Access to a Knowledge Base and Discussion Boards

Ticket creation with changeable values

Ability to include others in a ticket discussion and observer group

Tasks can be easily transferred, and problems may be escalated

Validity and ownership of tickets are tracked effectively

The process of approving and confirming is quite fast

Ticketing systems that are both adaptable and fully automated

Provides an open application programming interface for easy internal use

Web-based portal that can be quickly rebranded and directed toward the customer

Integrated community discussion boards and knowledge base

Built-in applications for iOS and Android provide portability